Refund policy

Thank you for choosing AMANZI. We appreciate your interest in our products. Please read our Returns or Exchanges Policy to understand our guidelines regarding returns and exchanges.

Policy Overview:

At AMANZI, we do not accept returns or exchanges for any of our products, except in cases where the product is damaged or defective upon receipt.

Damaged or Defective Products:

1. If you receive a product that is damaged or defective, please contact our customer support team at care@amanzifragrances.com within 48 hours of receiving the item.

2. Provide your order number, a description of the issue, and clear photographs or videos showing the damage or defect.

3. Our customer support team will assess the situation and guide you through the appropriate steps for a resolution.

Non-Returnable Items:

All of our products are carefully inspected before they are shipped. Due to the nature of our products, we cannot accept returns or exchanges for any reason other than damage or defects.